Refund Policy for Charitable Products:
Thank you for supporting our non-profit organization through your purchase. As our products are dedicated to making a positive impact, our return/refund policy is tailored to ensure that your contribution reaches its intended beneficiaries. Returns are only accepted under specific circumstances outlined below:
1. Damaged or Defective Items: If the item you receive is damaged, defective, or arrives in an unsatisfactory condition, you may request a return or exchange within 30 days of receiving the product. Please contact our customer service team info@born-gifted.org with a description and photo of the issue. We will guide you through the return process and ensure that you receive a replacement or a refund.
2. Incorrect Item Received: In the event that you receive an item different from what you ordered, please notify us within 30 days of receiving the product. We will rectify the situation by arranging a return and sending you the correct item as quickly as possible.
3. Limited Refund Eligibility: Due to the charitable nature of our products, we generally do not offer refunds for reasons other than those mentioned above. Your purchase plays a crucial role in supporting our initiatives, and we encourage you to consider it as a donation to our cause. However, if you have extenuating circumstances or encounter any issues, please reach out to us, and we will do our best to address your concerns.
4. Return Process: To initiate a return or exchange, please follow these steps:
Contact our customer service team info@born-gifted.org to provide details about the issue.
If required, provide photographs of the damaged or incorrect item.
Our team will guide you through the return process, including packaging instructions and return shipping details.
We sincerely appreciate your commitment to our cause and your understanding of our return policy's unique aspects. Your support enables us to continue making a positive impact on the lives of learning disability communities in need. If you have any questions or require assistance, please don't hesitate to contact us.
Thank you for being a part of the AEC Foundation. Your generosity is greatly valued.